Peak Velocity

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Peak Velocity

Privacy

Privacy Policy

How Peak Velocity handles the information you share with us.

Effective Date: 24th July, 2025

Peak Velocity (“PV.ai”, “we”, “us,” or “our”) is committed to safeguarding the privacy of our users and clients. This Privacy Policy outlines how we collect, use, store, and protect data when you interact with our website and AI solutions. By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information through various channels:

a. Personal Information

This includes any data that can identify an individual, such as:

Name
Email address
Phone number
Job title
Company name
Location (country, city)

b. Professional & Usage Data

Collected through form submissions, demo requests, user interactions:

IP address
Device and browser type
Pages visited
Referring URLs
Time spent on each section
Navigation paths

c. Client Data (For Paid Customers)

We may process:

Sales training materials
Product content
Approved medical/legal scripts
MR input data
Avatar video/audio inputs

Note: We do not collect, store, or process patient health records or personal health information.

d. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Track website performance
Personalize user experience
Understand user behavior

You can manage your preferences through your browser settings.

2. How We Use Your Data

We process your data for the following purposes:

To deliver and improve our AI-powered healthcare engagement solutions
To personalize content and experiences
To provide customer support
To respond to demo or partnership requests
To communicate updates, marketing campaigns, and newsletters (opt-in only)
To fulfill contractual obligations
To maintain security and compliance with legal obligations

We process your data for the following purposes:

To deliver and improve our AI-powered healthcare engagement solutions
To personalize content and experiences
To provide customer support
To respond to demo or partnership requests
To communicate updates, marketing campaigns, and newsletters (opt-in only)
To fulfill contractual obligations
To maintain security and compliance with legal obligations

3. Legal Basis for Processing (GDPR)

For users from the EU or UK, our data processing is grounded in:

Performance of a contract
Legitimate interests (product development, analytics)
Consent (for optional communications)
Compliance with legal obligations

For users from the EU or UK, our data processing is grounded in:

Performance of a contract
Legitimate interests (product development, analytics)
Consent (for optional communications)
Compliance with legal obligations

4. Data Sharing and Third Parties

We do not sell your personal data.

We may share data with:

Trusted service providers under strict data protection agreements (e.g. cloud storage, CRM platforms, analytics)
Legal authorities, if required by law
Internal departments strictly on a need-to-know basis

We do not sell your personal data.

We may share data with:

Trusted service providers under strict data protection agreements (e.g. cloud storage, CRM platforms, analytics)
Legal authorities, if required by law
Internal departments strictly on a need-to-know basis

5. Data Security

Your data is protected through:

HIPAA-compliant data policies
SOC 2 certified infrastructure
Role-based access controls
Encryption at rest and in transit
Routine vulnerability assessments
Audit logging and activity tracking

6. Data Retention

We retain personal data only as necessary:

For active contracts
For compliance with regulatory/legal requirements
For analytical purposes (in aggregated/anonymized form)

Upon request, we securely delete your data from our systems.

7. Your Rights

Depending on your jurisdiction, you may:

Request access to your personal data
Ask for correction or deletion
Withdraw consent at any time
Object to certain processing
Request data portability

To exercise any of these rights, email us at privacy@pv.ai.

8. International Data Transfers

Our operations span the U.S. and India. When transferring personal data internationally, we implement appropriate safeguards such as:

Standard Contractual Clauses (SCCs)
Data protection addendums
Hosting in secure data centers

9. Children’s Privacy

Our services are not intended for children under 16. If we become aware of such data, we will delete it immediately.

10. Changes to this Policy

We may update this Privacy Policy to reflect changes in technology, law, or our services. The revised policy will be posted with an updated Effective Date.

11. Contact

For questions or complaints regarding this Privacy Policy, please contact Peak Velocity (PV.ai) at privacy@pv.ai. Offices in the U.S. & India.